FQA

  1. Is my phone compatible with your wireless charger? Also what type of earbuds and smart watch can I charge?

Samsung Phone Version up to S6 (includes S6) and iPhone Phone up to iPhone 8 (includes iPhone 8) are compatible with our wireless chargers.’ iPhone Phone up to iPhone 8’ which means iPhone 8，iPhone 8 Plus，iPhone X, iPhone XS，iPhone XS Max，iPhone XR, iPhone 11，iPhone 11 Pro，iPhone 11 Pro Max, iPhone 12 mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max， iPhone 13 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max. Samsung Phone Version up to S6 (includes S6) which means Samsung Galaxy S6, Samsung Galaxy S6 Plus, Samsung Galaxy S6 edge, Samsung Galaxy Note5, Samsung Galaxy S7, Samsung Galaxy S7 edge, Samsung Galaxy S8, Samsung Galaxy S8+, Samsung Galaxy S8 Active, Samsung Galaxy Note8, Samsung Galaxy S9, Samsung Galaxy S9+, Samsung Galaxy Note9, Samsung Galaxy S10, Samsung Galaxy S10+, Samsung Galaxy S10e, Samsung Galaxy S10 5G, Samsung Galaxy Fold, Samsung Galaxy Note10, Samsung Galaxy Note10+, Samsung Galaxy Note10+ 5G, Samsung Galaxy S20, Samsung Galaxy S20+ , Samsung Galaxy S20 Ultra, Samsung Galaxy S20 Ultra 5G, Samsung Galaxy Note20 5G, Samsung Galaxy Note20 Ultra 5G, Samsung Galaxy Z Fold2 5G, Galaxy Z Flip, Samsung Galaxy Z Flip 5G, Samsung Galaxy S20 FE, Samsung Galaxy S20 FE 5G, Samsung Galaxy S21, Samsung Galaxy S21 5G, Samsung Galaxy S21 Ultra 5G. If you have other types of phone, and you don’t know if your phone, earbuds and smart watch are compatible with our wireless chargers, you can check on the battery parameters of your products Specifications, which will show if it supports wireless charging.

If you still don’t know how to check, pls feel free to contact us. We’ll be there for help. Contact information on the “CONTACT” page.

  1. Can I return it if I don’t like it after I receive it?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Pls check details on the page ‘REFUND POLICY’. We’ll cover the shipping fee of returning. After we’ve received the returned package, we’ll refund you within 24 hours. Pls don’t forget to contact us before returning.Contact details on page ‘CONTACT’.

  1. Can my products be repaired after a long time of use?

We provide a two-year warranty. Please feel free to contact us for any product problems, we will be very happy to solve it for you.

  1. Can your products be shipped to my country? And where my products are shipped from?

Our products can be shipped all around the world. All of them will be shipped from our factory based on 18F, 16F, Haining Square(North), Xinqu Ave, Longhua District, Shenzhen, China

  1. How long will it take to get my products? And how can I track my item?

Time will vary based on where you are. After your products are shipped out, we will send you an email with all its tracking information. Normally, you can track your package on the website https://www.17track.net/en with the tracking number provided.

  1. What should I do if I can't find the payment method I want when checking out?

Pls don’t worry. You can call or mail us what payment method you want to use. We’ll help you out of this. Reach us at page “CONTACT”.

  1. Will there be other charges when products reach my country?

The answer is no. We’ll not charge you more.You don't need to worry, there is no other invisible consumption here.

  1. When will my items be shipped out?

Our business hours are Monday-Friday. Orders placed Monday-Friday will be shipped within 48 business hours after payment has been cleared. We do not ship on weekends. Orders placed on Friday after 3pm will be shipped within 48 hours next business day. 

  1. I really want to buy from you, but I can’t find the type I want?

Pls don’t worry. You can send us the product type you want. We will send it to our engineers and try our best to reach your goal.

  1. How can I sell your products?

Interested in becoming our retail or distribution partner? Please contact us in details on the “CONTACT” page.

  1. If I want to make custom Orders, what should I do?

If you’re interested in customising your order, pls feel free to contact us on the “CONTACT” page.

  1. Want to be part of us?

We’re always looking to connect with driven, like-minded folk. If you think that’s you, let's have a chat. Send your inquiry to amy@rgbtron.com

  1. Can’t find the answer you want?

Pls feel free to contact us. Details see page ‘CONTACT’.